Mail2Go

How it works

Delivered to campus does not mean ready for collection.

Mail2Go's golden rule: a parcel becomes Ready only after staff confirm it has been received, registered, sorted and placed in its assigned collection location.

From arrival to collection

  1. 01

    Received Staff

    Parcel logged with tracking number, courier, size and recipient. Duplicate tracking numbers are blocked. The student sees “Arrived · not ready yet”.

  2. 02

    Processing Staff

    Parcel is sorted and placed on a recorded shelf. Student is told: “Please don't visit yet”.

  3. 03

    Ready Staff confirms

    Three checks — recipient, shelf, physically present. Only then is a pickup QR issued and an email generated.

  4. 04

    Collected Staff + student

    QR scanned, shelf displayed, ID checked, handover confirmed. The code can never be used again.

  5. 05

    On hold Exception

    Wrong recipient, damaged, unmatched or not found on the shelf. Any active QR is paused immediately.

Collection rules

  • Bring your student ID

    Every handover is checked against the student's ID card.

  • Collecting for a friend

    Allowed with the student's written authorisation and the collector's own ID. Staff record the collector's name.

  • Reminders

    Parcels still waiting after 7 days get a reminder.

  • Uncollected parcels

    Returned to sender after 14 days (configurable per university).

Check a parcel

Enter a tracking number, or sign in to see your parcels and pickup QR.

Track a parcel Student sign in